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Store Policies


Shipping and Delivery

Each product that www.vitaliaceramics.com sells is unique and made in a family operated factory in Italy, our inventory is small. If an item is in stock, it will be shipped to you within 72 hours of receipt of your order. If an item is out of stock, you will be notified immediately and have the option to cancel the order. If you choose to proceed, the item will be sent to you with in 6-8 weeks. Gift packaging is available on our small items. Special orders are always accepted, please allow 8-12 weeks and we will keep you informed of the progress.

International shipping is available, please call to discuss pricing and we can arrange for international shipments.


Return Policy

It is very important to us that you are satisfied with your order. Should a shipment arrive damaged or incorrect, please contact us immediately within five (5) days from receipt of order. Please call: (303) 630.5065 or email us at: katie@vitaliaceramics.com and provide your name, order information, contact information, and nature of problem. A replacement will be given upon the return of the original merchandise. If the merchandise is completely damaged, the carrier will be contacted, a claim filed, and the item will be replaced as soon as possible. If the item is out of stock one will be ordered, please allow 6-8 weeks for delivery.


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